Customer Care Associate

AptDeco is reinventing the way people buy and sell furniture. We’ve built a trusted online marketplace powered by a first-of-its-kind logistics network — removing all the friction from a process that’s traditionally been messy, inconvenient, and unreliable. Now, as we scale nationally, we’re looking for builders, problem-solvers, and operators who want to help shape a product and experience that simply didn’t exist before. If you’re excited by big challenges, love moving fast, and want to be part of a team at a major inflection point, you’ll thrive here.

At AptDeco, Customer Care Associates are responsible for ensuring that our customers have an extraordinary and seamless experience every time they buy or sell furniture with us. Our customers love us because we take care of all the logistics on their behalf. As a member of the Customer Support Team, you’ll represent AptDeco and be the voice of the brand. The right person thrives in a fast paced environment and loves to find creative solutions to problems. 

You are: 

• A strong communicator. You’re self-aware, well-spoken on the phone and eloquent in emails. You are the voice of AptDeco. 
• Personable and empathetic. You’ve been described as a people person. You can talk to anyone in any situation. Your engagement makes users feel and know they are your top priority. 
• Naturally curious and adaptive. You're innovative and proactively look for ways to improve upon things.
• A teamplayer. You’re excited to work on a small team and help build something amazing. 

You have: 

• Strong organizational, analytic, written, and verbal communication skills.
• Experience in a customer service or technical support environment with a strong desire to help people.
• Excellent time management skills and self-motivation. You follow through on tasks and don’t get overwhelmed easily.
• Creative problem solving experience. You have the ability to stay solutions-oriented when presented with a challenge. 
• Familiarity with G Suite apps.
• Previous experience working at a startup is a plus.

You will:

• Be tasked with supporting our users with fast, efficient service and inspiring a growing user base to share the AptDeco experience.
• Respond to emails and support user issues promptly ensuring that upset users turn into passionate evangelists. 
• Coordinate logistics between buyers and sellers. 
• Provide feedback to our Engineering and Operations Teams to streamline processes and support in scaling a vibrant business. 
• Support in identifying new ways to get the AptDeco experience in front of new users. 
• Be responsible for other ad hoc projects that come up during the year.